Introduction
The official starting point for your Trezor® Hardware Wallet is trezor.io/start. This page walks you through device setup, how to use the Trezor® Wallet with the Trezor Suite App, installing Trezor Bridge if required, login steps, and the most common troubleshooting scenarios such as "Trezor Login not working" or "Can't verify Trezor Wallet".
Step-by-step: Start at trezor.io/start
- Visit trezor.io/start from your browser (use the official link).
- Choose your model and follow prompts to install Trezor Suite (desktop app) or open the web app.
- If the browser needs it, download Trezor Bridge (Trezor Bridge Download) to communicate with the device.
- Connect your Trezor® Hardware Wallet and follow on-screen instructions to create a new wallet or restore from seed.
Trezor Suite & Bridge
Trezor Suite is the official app for managing accounts, installing firmware, and sending/receiving crypto. Use the Trezor Suite Download link on trezor.io/start for your OS. Trezor Bridge acts as a local connector between the browser and the hardware device — install it only from official sources.
Troubleshooting: Login, Connection & Verification
If you encounter "Trezor Login not working" or "Unable to login Trezor", check: USB cable and port, firmware version, and whether Bridge is installed. Common fixes: try another USB port, reinstall Trezor Suite, update device firmware via Suite, and reboot your computer. For "Can't verify Trezor Wallet" make sure you confirm all prompts on the device screen (verification approval is always done on the physical Trezor®).
Account Recovery & 2FA
Trezor® uses a recovery seed (mnemonic) rather than traditional account passwords. If you lose access, use your 24/12-word recovery phrase to restore in Trezor Suite. There is no Trezor 2fa reset in the traditional sense — if you used third-party 2FA services tied to accounts, recover those via provider flows; for device access, recovery phrase is essential.
Error Messages & Help
"Error Connecting Trezor Account" usually signals Bridge/driver issues or blocked USB permissions. Contact the Trezor Help Center via trezor.io/support if firmware updates fail or if the device appears bricked — official support guides will walk you through safe recovery steps.
FAQ
- Q1: What is trezor.io/start?
- A1: The official onboarding page to set up your Trezor® Hardware Wallet, download Trezor Suite and Trezor Bridge, and access relevant docs.
- Q2: Trezor Suite App not working — what now?
- A2: Reinstall Suite, ensure Bridge (if used) is running, try a different USB cable/port, and update device firmware via Suite. If still broken, check Trezor Help Center.
- Q3: Unable to login to my Trezor® — did I lose funds?
- A3: Funds remain on-chain. If you still have your recovery phrase you can restore on another Trezor® or compatible wallet. Without the phrase, recovery is not possible.
- Q4: Do I need Trezor Bridge?
- A4: Modern Trezor Suite may not require Bridge; the website indicates when Bridge is necessary for browser communication. Only install from the official site.
- Q5: How do I verify my Trezor® Wallet?
- A5: Always verify transactions and setup steps on the device's screen. Never accept prompts only shown in the browser.